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RMA Service


Application Process for Return Merchandise Authorization (RMA)

Aetina Corporation provides free maintenance services for products manufactured and sold by our company when the product malfunctioned due to defective materials and parts or normal use while under warranty. If you would like to return the product for repair, a RMA number must have to be assigned to you before you can return your products to Aetina. You can easily download an request form and upload it on website. Please apply for this RMA number according to the procedure below:

>> Download RMA Request Form


RMA Procedure

(i) Sending Request

Please fill the RMA Request Form with complete information about the product, including the model name, quantity, serial number and a description of defective cause. After fill all the information, please send by uploading online or directly to the aetina_rma@aetina.com.tw

(ii) Reply RMA Number

Aetina will set up a file and reply by your request with a corresponding RMA number after receiving the request. Customers have to fill out the RMA request form with all of the necessary information, including the gotten RMA number as well as contact information and shipping address.

(iii) Sending Back the RMA Item

The defective goods should send back to Aetina within 7 working days after receiving the RMA number. Customer should mark the RMA number on the outside of the box or package and include all relevant shipping documents (RMA request form/Invoice/Packing). Send to following address:

Aetina Corporation
Address: 2F-1, No 237, Sec.1, Datong Rd., Xizhi Dist., New Taipei City, 221, Taiwan
Tel: +886-2-7709 2568 Fax: +886-2-7746 1102
Attn: Aetina Sales Department / (Name of Customer’s Account Manager)

  • (a) Customers are responsible for all shipping fees and insurance.
  • (b) If an RMA number was not applied beforehand, the RMA request form was not filled properly, or the RMA number was not marked according to the regulations, Aetina has the right to return the RMA in its original packaging.
  • (c) Please keep original package or better protection packing way in order to prevent any damage during transit. Aetina has the right to reject and return the RMA as received in case the package improperly.
  • (d) Please include the related documents (RMA request form/Invoice/Packing list) in carton.
  • (e) After the RMA dispatched, please e-mail the related documents (Invoice/Packing List/airway bill) to Aetina sales accordingly or to mail: aetina_rma@aetina.com.tw and notify that the RMA has been sent in order to track and receive the product.

(iv) Receiving the RMA Item

Upon receipt of the goods, Aetina will check and file the actual returned item and then notify the customers.

(v) Testing and Repair

Repair and testing of the goods will be applied, and Aetina will return the RMA as soon as possible within 14 working days after receiving it. If there are any problems that cannot be fixed with this time frame, Aetina will notify customers as early as possible.

(vi) Return the Item to the Customer

RMA goods will be sent back to customers at the address specified on the RMA request form.

  • (a) Aetina will be responsible for the sending fees and insurance.
  • (b) Aetina can provide paid maintenance services for products out of the warranty period. If Aetina chooses to provide repair services, the customer will be charged for the repair fees and component fees. Additionally, the needed repairing time depends on component acquisition. This could be approached by communicate our sale personnel accordingly.
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